Live Commerce | Skelter Labs
Live Commerce
Empower customer interaction with AI
The solution automatically categorizes and manages tens of thousands of comments that pass in a flash, various customer responses and repeated questions. You can efficiently communicate with customers during live streaming, and easily create highlight reels.
Live Commerce
Empower customer interaction with AI
03
The solution automatically categorizes and manages tens of thousands of comments that pass in a flash, various customer responses and repeated questions. You can efficiently communicate with customers during live streaming, and easily create highlight reels.
Categorize into opinions & questions
The solution automatically identifies the intent of a comment. The AI-based language model understands a comment containing typos, slang and emojis to classify it as an opinion or a question. The live stream host can respond to all important questions, review opinions and engage viewers in live commerce.
• Classify positive and negative opinions
• Recurring questions and answers are automatically recorded
Live Commerce
Categorize into opinions & questions
The solution automatically identifies the intent of a comment. The AI-based language model understands a comment containing typos, slang and emojis to classify it as an opinion or a question. The live stream host can respond to all important questions, review opinions and engage viewers in live commerce.
Live Commerce
• Classify positive and negative opinions
• Recurring questions and answers are automatically recorded
Live Commerce
Tag video sections by topic
Video sections are automatically tagged according to topics such as key features, price and performance. You can quickly create a highlight reel using the tagged section as an edit point. Customers can selectively view only what they want, promoting customer re-engagement and purchases.
• Automatically convert the host’s voice to text and record
• Check similar comments and answers using a question-based video search.
Tag video sections by topic
Video sections are automatically tagged according to topics such as key features, price and performance. You can quickly create a highlight reel using the tagged section as an edit point. Customers can selectively view only what they want, promoting customer re-engagement and purchases.
Live Commerce
• Automatically convert the host’s voice to text and record
• Check similar comments and answers using a question-based video search.
Order via chatbot during live streaming
An ordering chatbot can help to ensure product orders do not interfere with customers watching the live stream. The customer tells the chatbot the product name, options and shipping address, and their order request is completed without them having to leave the page. After the order is placed, the customer can easily check the real-time delivery status with the chatbot.
Order via chatbot during live streaming
An ordering chatbot can help to ensure product orders do not interfere with customers watching the live stream. The customer tells the chatbot the product name, options and shipping address, and their order request is completed without them having to leave the page. After the order is placed, the customer can easily check the real-time delivery status with the chatbot.
main_02
partners-m2x