Contact Center | Skelter Labs
Contact Center
AI contact center for customer service
The solution integrates and manages customer communication in digital channels, call centers and service centers. Automation of omni-channel communication provides a consistent customer experience and reduces operating costs.
Contact Center
AI contact center for customer service
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The solution integrates and manages customer communication in digital channels, call centers and service centers. Automation of omni-channel communication provides a consistent customer experience and reduces operating costs.
Chatbot for efficient consultation
Leave everything from basic inquiry tasks to reservations and refunds to the chatbot. The chatbot grasps the information a customer enters in real-time to provide quick consultation in place of a human agent. If an agent is required, the chatbot determines the need and connects the customer to the agent.
• A self-service bot for immediate problem solving
• Connect to a chatbot or an agent depending on the intent
Chatbot for efficient consultation
Leave everything from basic inquiry tasks to reservations and refunds to the chatbot. The chatbot grasps the information a customer enters in real-time to provide quick consultation in place of a human agent. If an agent is required, the chatbot determines the need and connects the customer to the agent.
• A self-service bot for immediate problem solving
• Connect to a chatbot or an agent depending on the intent
Increase customer engagement with Voicebot
The voicebot effectively announces new promotions, conducts customer satisfaction surveys and notifies customers of essential information. You can create your own brand voice and continue to guide customers with consistent quality.
• Customer satisfaction surveys and notification
• Automated identity authentication before connecting to an agent
Increase customer engagement with Voicebot
The voicebot effectively announces new promotions, conducts customer satisfaction surveys and notifies customers of essential information. You can create your own brand voice and continue to guide customers with consistent quality.
• Customer satisfaction surveys and notification
• Automated identity authentication before connecting to an agent
Agent-support bot
Agents cannot be expected to know every last detail of the manual. The voice recognition engine records the customer’s voice in real time, and the MRC engine retrieves the relevant information related to the customer’s question. Without detailed training, agents can respond to customers faster and more reliably with the guidance of the bot.
• Upload documents and AI learns them independently
• Intent classification based on information obtained through speech recognition
Agent-support bot
Agents cannot be expected to know every last detail of the manual. The voice recognition engine records the customer’s voice in real time, and the MRC engine retrieves the relevant information related to the customer’s question. Without detailed training, agents can respond to customers faster and more reliably with the guidance of the bot.
• Upload documents and AI learns them independently
• Intent classification based on information obtained through speech recognition
Insights to strengthen relationships
Consultation history at all touchpoints is recorded and keywords are analyzed to establish customer relationship enhancement strategies. The manager systematically manages the quality of consultation by checking the total number of problems resolved by each agent, information messages sent to customers and customer responses.
• Provides statistics related to key indicators
• Classifies keywords of customer consultation, as well as positive and negative factors
Insights to strengthen relationships
Consultation history at all touchpoints is recorded and keywords are analyzed to establish customer relationship enhancement strategies. The manager systematically manages the quality of consultation by checking the total number of problems resolved by each agent, information messages sent to customers and customer responses.
• Provides statistics related to key indicators
• Classifies keywords of customer consultation, as well as positive and negative factors
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